Now, ask Vaani if you have queries on KSRTC services

BENGALURU: Karnataka State Road Transport Corporation (KSRTC) has launched an AI-powered chatbot, Vaani (voice), on its website to assist visitors with travel-related queries.
On the right side of the website, one can see “Need Help? Ask Vaani” logo. Vaani, which was developed by Bengaluru-based startup CoRover, is expected to offer intuitive customer support by providing answers to queries related to advance bookings, cancellations and PNR status.

“The platform is built on AI, machine learning and Natural Language Processing (NLP) that connects people via a centralised chat service. Vaani will improve customer satisfaction and help businesses scale,” a KSRTC statement released on Saturday read.
The chatbot has features such as zero waiting time for the query to get answered, 24x7 service, auto-reply facility, ability to multi-task with accuracy and speed.
Main features
• Answer customer queries
• Multi-tasking
• Voice-enabled
• Round-the-clock customer support
• Reduce waiting time for queries to be answered
• Stress-free experience
• Save time and cost for operators and users